Privacy Policy

Information You Provide

When you contact us through our website quote form, by phone, or by email, we may collect, at our discretion, the following personal information:

• Full name
• Email address
• Phone number
• Vehicle information (make, model, year, key type)
• Type of service required
• Preferred method of contact
• Any additional details you provide in your message

Information That May Be Collected During Service

When we provide locksmith services at your location, we may collect, at our discretion:

• Vehicle Identification Number (VIN) — may be used for key code retrieval through the National Automotive Service Task Force (NASTF)
• Vehicle registration or proof of ownership
• Government-issued photo identification — customers are encouraged to have ID available to help verify vehicle ownership, though we cannot guarantee verification will occur in every transaction
• Payment information (processed at the time of service)
• Service location address

Information Collected Automatically

When you visit our website, certain information may be collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring website
• Data collected by Google reCAPTCHA (used to protect our quote form from spam)

Photos and Video During Service

We may photograph or record vehicle details (VIN plate, key blade, dashboard, ignition) during service for our internal records. These images are not shared publicly.

We may use the personal information we collect for the following purposes:

• Responding to your quote requests and inquiries
• Scheduling and providing automotive locksmith services
• Verifying vehicle ownership where applicable
• Processing payments for services rendered
• Maintaining service records for warranty and follow-up purposes
• Communicating with you about your service appointment or completed work
• Complying with legal and regulatory obligations
• Improving our website and services

By submitting our quote form, calling our office, or engaging our services, you provide implied consent for us to collect and use your personal information for the purposes of delivering the services you have requested. Under PIPEDA, express consent is not required when information is collected for purposes that are obvious and directly related to the service you initiated.

You may withdraw your consent at any time by contacting us at (519) 979-1270 or canadianlocksmiths@gmail.com. Please note that withdrawing consent may affect our ability to provide certain services to you.

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties only as necessary to provide our services:

• National Automotive Service Task Force (NASTF) — Vehicle and ownership information may be submitted to NASTF's secure system to retrieve key codes required for key cutting and programming.
• Payment processors — Payment information is processed by our third-party payment provider to complete transactions. We do not store credit card numbers.
• Google — Our website uses Google reCAPTCHA, which transmits certain data (such as IP address and browser behaviour) to Google for spam prevention. Google's privacy policy governs this data.

We may also disclose personal information if required by law, court order, or government regulation.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Quote requests and inquiries: Retained for up to 90 days after the inquiry, then deleted.
• Service records: Retained for up to 7 years for warranty, legal, and accounting purposes.
• Vehicle ownership verification documents: Not retained after ownership is verified and service is completed.
• Payment records: Retained as required by Canadian tax law (generally 6 years).

You may request deletion of your personal information at any time by contacting us. We will comply with your request unless we are legally required to retain the information.

We take reasonable steps to protect your personal information using physical, technical, and organizational measures:

• Physical: We make reasonable efforts to store service records and documents in a safe and protected manner.
• Technical: Our website uses HTTPS encryption for all data transmitted between your browser and our servers. Quote form submissions are transmitted securely.
• Organizational: Access to personal information is limited to personnel who require it to perform their duties.

While we strive to protect your personal information, no method of storage or transmission is completely secure. We cannot guarantee absolute security, but we are committed to taking reasonable precautions to safeguard your data.

Our website may use the following cookies and tracking technologies:

• Google reCAPTCHA: Sets cookies to distinguish between human visitors and automated bots on our quote form. This is governed by Google's privacy policy and terms of service.
• Analytics cookies: We may use analytics tools to understand how visitors use our website, including pages visited, time spent, and traffic sources. This data is collected in aggregate and does not personally identify you.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our quote form.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, contact us by phone or email. We will respond to your request within 30 days, as required by PIPEDA.

We comply with Canada's Anti-Spam Legislation (CASL). We will not send you commercial electronic messages (such as promotional emails or text messages) without your express consent.

If you have opted in to receive communications from us:

• Every message will clearly identify Canadian Locksmiths as the sender
• Every message will include our contact information
• Every message will include a clear and simple unsubscribe mechanism
• Unsubscribe requests will be processed within 10 business days

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor without parental consent, we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, contact us: