Terms of Service

Canadian Locksmiths is a licensed, bonded, and insured automotive locksmith service provider operating in Windsor and Essex County, Ontario since 1989. We are registered with the National Automotive Service Task Force (NASTF), approved by the Canadian Automobile Association (CAA), and a member of the Toronto Association of Locksmiths (TAOL).

Business Address: 309 Russel Woods Dr, Windsor, ON N8N 4K5
Phone: (519) 979-1270
Email: canadianlocksmiths@gmail.com

Canadian Locksmiths provides mobile automotive locksmith services, including but not limited to:

• Car key replacement (all keys lost and spare key situations)
• Transponder key cutting and programming
• Key fob and remote programming
• Push-to-start and proximity key services
• ECU and EPROM programming
• Emergency vehicle lockout assistance

Service Area: Windsor, Tecumseh, LaSalle, Amherstburg, Leamington, and surrounding areas in Essex County, Ontario.

Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM EST. Closed on Saturdays, Sundays, and statutory holidays.

Services are provided on an as-is basis. We do not guarantee long-term compatibility with future vehicle software updates, dealer reprogramming, or aftermarket modifications performed after our service is completed.

By requesting locksmith services, you represent and warrant that you are the legal owner of the vehicle or that you have obtained explicit written authorization from the registered owner to request key services on their behalf.

Canadian Locksmiths may, at its sole discretion, request proof of vehicle ownership or identity before, during, or after performing services. Proof may include government-issued photo identification, vehicle registration, or other documentation. The decision to request, accept, or waive any particular form of verification rests entirely with Canadian Locksmiths and does not create an obligation to verify ownership in every transaction.

You accept full responsibility for confirming your legal right to request key services for the vehicle in question. Canadian Locksmiths shall not be held liable for services performed in reliance on your representation of ownership or authorization.

Quotes provided through our website quote form, by phone, or by email are estimates only. Estimated pricing is based on the information you provide about your vehicle and service needs.

Final pricing may differ from the estimate based on the on-site assessment of your vehicle and the complexity of the work required. The final price will always be confirmed with you before any work begins. You are under no obligation to proceed if the final price differs from the estimate.

All prices are quoted in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. All estimates and quotes are valid for 30 days from the date they are provided.

The final price confirmed before work begins is the maximum you will be charged for that service. Any additional work or parts beyond the original scope will be quoted and approved by you before proceeding.

A written or digital estimate will be provided upon request prior to service.

Payment is due upon completion of service. We accept the following payment methods:

• Cash
• Debit card
• Credit card (Visa, Mastercard, American Express)
• E-Transfer

A receipt will be provided for all completed services.

By authorizing payment, you confirm that the service was performed to your satisfaction. Fraudulent chargebacks or payment disputes made after accepting completed work may result in collection action and additional administrative fees.

Coupons and discounts apply during regular business hours only and only to listed items. They are not valid after hours, on weekends, or on holidays. Each offer is limited to one vehicle and one trip. Offers are not combinable with other promotions or discounts.

Appointments can be scheduled by phone or text at (519) 979-1270, by email, or through our online quote form at canadianlocksmiths.com/contact-us.

If you need to cancel or reschedule, please contact us as soon as possible, and ideally at least 24 hours before your scheduled appointment. Late cancellations or missed appointments without notice may be subject to a service call fee of up to $100.

If the customer is unavailable or the vehicle is not accessible at the agreed service location and time, a service call fee of up to $100 may apply.

Our warranty covers the key or remote we supplied and programmed — not failing vehicle components. If testing shows a defective key or remote supplied by us, we handle it under our 90-day parts warranty from the date of service.

Common Non-Warranty Issues

The following are examples of vehicle-side issues that are not covered by our warranty:

• Dead vehicle battery
• Frozen lock cylinder
• Steering lock tension
• Faulty starter or faulty fuel pump
• Poor electrical ground
• Aftermarket wiring or alarm systems
• Empty fuel tank
• Physical damage, loss, or theft of keys or fobs after service
• Damage caused by misuse, accident, or unauthorized modification
• Normal wear and tear of key blades and fob batteries
• Issues caused by subsequent work performed by another service provider

Consumables

Consumable items such as key fob batteries are not covered under warranty.

Warranty Claims and Service Call Fee

To make a warranty claim, contact us with your original receipt and a description of the issue. Before contacting us, please verify that the issue is related to the key or remote we supplied — not a vehicle-side problem listed above.

A service call fee of up to $100 may apply if a warranty claim is found to be unrelated to the parts we supplied or the work we performed. This includes situations where the issue is caused by a pre-existing vehicle condition, a non-warranty item, or a fault that is not the responsibility of Canadian Locksmiths.

Canadian Locksmiths is not responsible for keys or remotes after they have been delivered and tested with the customer present. Safekeeping of all keys and remotes is the customer's responsibility.

We exercise reasonable care when working on your vehicle. Canadian Locksmiths is not liable for cosmetic wear, pre-existing damage, or conditions unrelated to the locksmith service performed.

Any claim for damage to your vehicle must be reported to the technician before they leave the service location. Claims reported after the technician has departed will not be accepted.

Canadian Locksmiths reserves the right to refuse or discontinue service at any time for any reason, including but not limited to safety concerns, suspected fraudulent activity, inability to verify vehicle ownership, or abusive behaviour toward staff.

To the maximum extent permitted by Ontario law:

• Our total liability for any claim arising from our services is limited to the amount you paid for the specific service that gave rise to the claim.
• We are not liable for any indirect, incidental, consequential, or punitive damages.
• We are not responsible for pre-existing vehicle conditions, including electrical system faults, ignition issues, or mechanical problems unrelated to the locksmith service performed.
• We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control (force majeure), including severe weather, road closures, power outages, or supply chain disruptions affecting key blank or part availability.

Nothing in these Terms limits or excludes any rights you may have under the Ontario Consumer Protection Act, 2002 or other applicable legislation that cannot be limited or excluded by contract.

By using our website, you agree to:

• Provide accurate and complete information when submitting our quote form
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website or its systems
• Not use automated tools, bots, or scripts to scrape, crawl, or extract data from the website
• Not submit false, misleading, or spam content through our forms

We reserve the right to block access to the website from any user who violates these terms.

All content on the Canadian Locksmiths website — including text, images, graphics, logos, and page designs — is the property of Canadian Locksmiths and is protected by Canadian copyright law. You may not reproduce, distribute, modify, or republish any content from this website without our prior written permission.

Our website may contain links to third-party websites, including those of the National Automotive Service Task Force (NASTF), Canadian Automobile Association (CAA), Toronto Association of Locksmiths (TAOL), and vehicle manufacturers. These links are provided for your convenience. We are not responsible for the content, privacy practices, or availability of third-party websites.

As a service provider operating in Ontario, Canadian Locksmiths complies with the Consumer Protection Act, 2002 (Ontario). Your rights under this legislation include:

• The right to receive a clear estimate before work begins
• The right not to be subjected to unfair practices, including false, misleading, or deceptive representations
• The right not to be subjected to unconscionable practices
• The right to a remedy if consumer protection standards are not met

If you believe your rights under the Consumer Protection Act, 2002 have been violated, you may contact the Ontario Ministry of Public and Business Service Delivery.

You agree to indemnify and hold harmless Canadian Locksmiths, its owner, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Misrepresentation of vehicle ownership or authorization to request key services
• Providing false or inaccurate information about your vehicle or identity
• Your violation of these Terms of Service

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be resolved in the courts of Ontario.

Before initiating legal proceedings, we encourage you to contact us directly to resolve the matter through good-faith negotiation.

We may update these Terms of Service from time to time. The updated terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

If you have questions about these Terms of Service, contact us: